Thank you for supporting Know; Body Botanicals. We take great pride in handcrafting our artisan botanical remedies and want you to be completely satisfied with your purchase. Please review our shipping guidelines and return policies below.

Shipping Policy

• Processing Time: All orders are processed and shipped within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

• Tracking Your Order: Once your package is shipped, you will receive a confirmation email containing your tracking tracking number so you can follow its journey.

• Shipping Rates: Shipping charges for your order will be calculated and displayed automatically at checkout.

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To ensure a smooth return process, please note the following conditions:

• Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and undamaged including the original packaging.

• Custom Items: Please note that any custom-made or personalized items are strictly non-refundable and cannot be returned.

• Damages and Issues: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

How to Start a Return

To initiate a return, please contact us directly through our Contact Us page. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.